store policy

customer care

This website is operated by DEEMILAN. Throughout the site, the terms “we”, “us” and “our” refer to DEEMILAN. DEEMILAN offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

privacy & safety

KEEPING YOU SECURE

When you shop with us we’ll ask you for certain information (such as your email address, name, address, and where you purchase a product, your payment details) to make sure that your order and delivery go smoothly. Any information you hand over reaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. You can see when you’re on a secure page, because the address in your browser will begin with https instead of http. And you can sleep easy, because your credit card details are processed in the UK.

SECURE PAYMENT

VERIFIED BY VISA & MASTERCARD SECURECODE

You can register with Visa and Mastercard Securecode through your card issuing bank. It will bring up an extra security window after you check out that requires you to input digits from a pass code that you’ll have set with your bank.

PAYPAL

When you choose to pay with Paypal, your financial information isn’t even shared with us.

HOW WE USE YOUR INFORMATION

When you input your information into the website, we store it securely and might use it for:

  • Helping to process your orders

  • Providing admin support for your account

  • Helping with your enquiries

  • Crime and fraud prevention (when we might also share it with the police or other authorities if required by law)

  • Marketing (subject to your account preferences, which you can change in My Account)

  • Administering promotions or competitions (when we might also need to share the information with third parties in order to deliver you your prize!)

  • Analysis of our customer base and profiling in order to decide which products or services you might prefer and so these are tailored to you

Except as listed above, or to our other group companies who are involved in processing orders/administrative support, we don’t share your information with any third parties except our suppliers or processors who we’ve checked out first and who we appoint to work with us to provide services to you. These suppliers include the teams delivering products to you and our marketing agencies.

We only keep your information as long as we need to, for the purposes listed above. When we don’t need it any more we delete it securely. Please note if you ask us to stop processing your information for marketing purposes, we may need to actually retain some of it to ensure your details are kept on our marketing suppression lists.

If you’d like to know what information we hold about you or have any queries about the security or our processing of your information, please contact Customer Services

payment methods

- Credit / Debit Cards
- PAYPAL